google-site-verification=IV8uMA-EqUvSuGpZZgjG7REDxFDTWnoZjG0TlJgP1UE Skip to content
THE LUXURY OF NATURE, FROM FARM TO SKIN
THE LUXURY OF NATURE

SHIPPING POLICY

 

At Natural Lamu, we are committed to providing efficient and reliable delivery services to our customers across Kenya. Below are the details of our shipping policy:

Delivery Locations and Rates

  1. Nairobi:
    • Rate: 300 Ksh
    • Delivery Time: Same-day delivery for orders placed before 11:00 AM
  2. Mombasa:
    • Rate: 300 Ksh
    • Delivery Time: Same-day delivery for orders placed before 11:00 AM
  3. Malindi:
    • Rate: 200 Ksh
    • Delivery Time: Same-day delivery for orders placed before 11:00 AM
  4. Kilifi:
    • Rate: 300 Ksh
    • Delivery Time: Delivery within 3 business days
    • Note: Orders will be delivered to Tawakal offices for collection
  5. Lamu/Shela:
    • Rate: 200 Ksh
    • Delivery Time: Delivery within 1 business day
  6. Other Locations in Kenya:
    • Rate: 500 Ksh
    • Delivery Time: Delivery within 5 business days
    • Note: Orders will be delivered to G4S or Fargo offices for collection

Free Delivery

We offer free delivery across Kenya for purchases of 5,000 Ksh and above.

Proof of Collection

To collect your purchase, please present proof of your order, which can be:

  • The SMS confirmation sent to your phone
  • The email confirmation sent to your provided email address

Ensure you have this proof when collecting your package at designated offices or delivery points.

Additional Information

  • Delivery times are calculated based on business days (Monday to Friday, excluding public holidays).
  • Orders for specific locations must be collected at the designated offices as indicated.

Contact Us

If you have any questions or need further assistance, please reach out to us:

  • Email: contact@natural-lamu.com
  • Phone: +254 708 857146

Thank you for choosing Natural Lamu.